Placing a Pre-Order 

If you decide to Pre-order an item on our website, please note the following:

  • Payment is charged immediately at checkout not when the item ships.
  • Preordering is voluntary and if at any time you would like to cancel your preorder item, it will be cancelled and you will receive a gift card for your order amount.
  • If you need to cancel your Pre-order or Update in any way, please use the
  • If you are ordering a Pre-order item with an In-Stock item, your entire order does not ship until all items are in stock. If you are needing your In-Stock items right away, you need to place two separate orders.
  • For Returns on Pre-orders, you have 14 days from the day that you received the Order - not the date on the original invoice as this is the Order date.
  • The date listed on the Pre-order page is an approximation communicated by our manufacturer and we only update as more information is provided. If you do not see an update, then we do not have further information at this time.  We will keep you updated with any delays as soon as they are communicated with us.
  • We do our very best to communicate all details for Pre-orders on the Product page as there are usually thousands of orders for each style and it is not possible to contact everyone individually.
  • If at any time you need further details, please contact us at the above link and we will be happy to assist!